Redefining Healthcare Exploration
Fisher-Titus proudly provides a full continuum of healthcare services to residents in North Central Ohio. As a non-profit organization, they reinvest a significant portion of earnings back into programs that enhance the wellness of their communities.
In preparation for ADA web compliance legislation that took effect in 2026, Fisher-Titus partnered with TouchStone Digital to overhaul their website. We worked to create a secure, mobile-friendly and compliant platform that provided an excellent experience for patients, families and staff.
Fisher-Titus
Website Audit, Website Design and UI/UX Testing, Website Development in Headless CMS (WordPress), Annual Hosting and Server Maintenance, Annual Website and Content Maintenance and ADA and HIPAA Compliance Review
2026 Bronze ADDY Award
the challenge
The client needed a future-ready solution that would address performance, compliance and user experience issues while laying a strong foundation for SEO and growth. Their website faced challenges with poor Core Web Vitals, limited mobile responsiveness, compliance risks and content management limitations.
the solution
We combed through their website and revamped the content to ensure all patients could find care and service information quickly on a desktop, phone or tablet. Then, we verified that all sensitive information met new, stricter ADA and HIPAA guidelines.
Improved performance score (A), up from 39% (E)
0%
Reduced Largest Contentful Paint (LCP) to
0ms
Reduced Total Blocking Time (TBT) to
0ms
Improved Cumulative Layout Shift (CLS) to
0.00
Compliance with 2026 ADA and HIPAA legislation
0%
Leveling Up Web Performance
TouchStone rebuilt the Fisher-Titus website on a headless CMS WordPress platform, leveraging the most modern JavaScript framework. The site’s custom design — developed in partnership with our sister agency, design2influence — combined with its headless architecture delivered a fast, responsive and mobile-friendly experience for all users.
Prioritizing Complete Compliance
Partial compliance wasn’t an option for this client. If any element of their site had failed to meet the April 2026 ADA and HIPAA regulations, Fisher-Titus would have been at risk for potential litigation. We completed the job well ahead of the deadline to ensure every user, regardless of their abilities, could enjoy a seamless and secure web experience.
Putting Patient Intentions First
Interacting with the healthcare system can be stressful, especially if a website is clunky and confusing. We created a custom, responsive design with advanced GSAP animations and intuitive navigation. That makes digital wayfinding a breeze, so people can find a location or book an appointment with ease.
Content Strategy
Our team rewrote and redesigned 77+ key pages, while migrating and optimizing 300+ others. We structured that content with more patient-friendly navigation and stronger SEO alignment to guide users through the maze of information.
Technical Enhancements
With many locations and dozens of services, we had to find a way to implement an effective menu without cluttering the screen. We created a sidebar slide-out navigation that offered UI improvements and SEO opportunities. Elasticsearch integration supported advanced search functionality, while the custom JS/CSS streamlined the lightweight front end.
